1. Introduction

Welcome to Scalperfection (“we”, “our”, “us”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, including consultations, treatments, and training.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Scalperfection is a scalp micropigmentation (SMP) specialist business based in the UK, offering treatments, consultations, and training services.

Contact details:
Email: info@scalperfection.co.uk
Phone: 07717 876557
Address: Unit 4, Thorpe Market Road, Roughton, Norwich, Norfolk, NR11 8TB, United Kingdom

3. What Information We Collect

We may collect and process the following personal data:

a) Information you provide directly:

• Name
• Email address
• Phone number
• Consultation details or enquiries
• Medical or treatment-related information (if relevant to your procedure)
• Payment and booking information

b) Automatically collected data:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device information

c) Marketing and communication data:

• Preferences for receiving marketing communications
• Responses to emails or enquiries

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide consultations
• Book and manage appointments
• Deliver treatments and services
• Process payments and deposits
• Provide aftercare support
• Improve our website and services
• Send marketing communications (only with your consent)

5. Legal Basis for Processing

We rely on the following lawful bases:

• Consent – when you opt in to marketing communications
• Contract – to provide booked services or consultations
• Legal obligation – to comply with applicable laws
• Legitimate interests – to improve our services and customer experience

6. Sensitive Data (Health Information)

As part of providing scalp micropigmentation services, we may collect limited health-related information to ensure treatments are safe and appropriate.

This information is:

• Collected only when necessary
• Stored securely
• Used strictly for treatment purposes

7. How We Store and Protect Your Data

We implement appropriate security measures to protect your data, including:

• Secure storage systems
• Password-protected devices and systems
• Limited access to authorised personnel only

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

8. Sharing Your Data

We do not sell your personal data.

We may share your information with:

• Payment processors
• Booking or CRM systems
• Legal or regulatory authorities (if required)

All third parties are required to respect your data and keep it secure.

9. Cookies

Our website may use cookies to:

• Improve website functionality
• Analyse site usage
• Enhance user experience

You can control or disable cookies through your browser settings.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Marketing Communications

We will only send marketing emails if you have opted in.

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: info@scalperfection.co.uk
Phone: 07717 876557